Dekra Slovensko

Quality test of ŠKODA service partners

We invite you to participate in testing the quality of Škoda workshops in cooperation with the importer ŠKODA AUTO Slovensko, and so contribute to improving the quality of servicing.

During the test, you can make sure that all the work prescribed within the service inspection has been carried out on your vehicle. For participating you will receive pay-back of € 100.

To participate in the testing you must meet the following requirements:
  • The date of your periodic service check must be approaching (not just an oil change).
  • Your service book must have previous entries (previous service inspections)
  • Your vehicle must be less than 6 years old.
  • The vehicle must have a standard design.


Your cooperation involves completing a questionnaire that maps the course of the service inspection, including an evaluation of the workshop representative’s approach. The questionnaire contains simple yes/no questions. Before the test, a SLOVDEKRA employee will check the vehicle and prepare it for the test according to the conditions specified during the service inspection. After the service inspection at the workshop has been completed, our employee will check whether the prescribed scope of the servicing inspection was complied with.

We emphasise that throughout our mutual cooperation the vehicle is under your control. To guarantee the credibility of results, up to the technical part evaluation the test is carried out without the knowledge of the relevant Škoda workshop. In the case of disclosure, you lose the right of compensation.  
If you decide to accept our offer, please contact us before making a service inspection appointment.
For more information please contact us by phone 037/652 35 05, mobile phone 0911 155 122, or e-mail testy@slovdekra.sk

Detailed organisational procedure of the quality test:
  • Complete the registration form or contact us.
  • In the initial communication, we will clarify the exact procedure.
  • You can then book a service inspection at an authorised workshop by phone.
  • Before the appointment, you will bring your vehicle to a site arranged with our employee. He will check the vehicle, and prepare it for the inspection according to the conditions specified in the scope of service inspection.
  • You will attend the service inspection.
  • After the inspection, our employee will check if the prescribed scope of the service inspection was complied with.
  • After the service inspection and questionnaire completion concerning communication with the customer, you will receive the agreed financial compensation.
  • We will take no more than an hour of your time before the service inspection, and about 30 minutes after the inspection.

Information about the quality test is available on the website of the ŠKODA importer.